Professional Personal Claims Ltd operates a formal internal Complaints Handling Procedure which is as follows: - The Client may make a Complaint against the Company by writing, telephoning or emailing: Professional Personal Claims Ltd, 34 Clarence Street, Southend, SS1 1BD or 01702 41 41 02 or firstname.lastname@example.org. The Company will provide a written acknowledgement of the receipt of a Complaint to Client within 5 business days of its receipt.
The Company will provide the Client with a Final Response in writing within 8 weeks of the receipt of their Complaint but advises the Client if they do not receive a Final Response within 8 weeks they may refer their Complaint to the Financial Ombudsman Service.
The Company also advises the Client in their Final Response, if they are not satisfied with the Final Response from the Company they may within 6 months refer their Complaint to the Financial Ombudsman Service. The Financial Ombudsman Service may be contacted by writing, telephoning or emailing: The Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR or 0800 023 4567 or email@example.com.
If the Company receives a Complaint: when the complainant should reasonably have known there was cause for complaint after six years from the act or omission; or three years from when the complainant should reasonably have known there was cause for complaint, the Company will normally refuse to consider the Complaint and if necessary contest the jurisdiction of the Financial Ombudsman Service and the Financial Conduct Authority in relation to the Complaint.
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