Complaints Procedure

Professional Personal Claims Ltd operates a formal internal Complaints Handling Procedure which is as follows:- The Client may make a Complaint against the Company by writing, telephoning or emailing: The Complaints Handling Manager; 34 Clarence Street, Southend, SS1 1BD or 01702 338585 or complaints@ppclaims.com. The Company will provide a written acknowledgment of the receipt of a Complaint to Client within 5 business days of its receipt. The Company will advise the Client if they do not receive a Final Response within 8 weeks they may refer their Complaint to the Legal Ombudsman. The Company will provide the Client with a Final Response in writing within 8 weeks of the receipt of their Complaint. The Company will advise the Client in their Final Response, that if they are not satisfied with the Final Response from the Company they may within 6 months refer their Complaint to the Legal Ombudsman. The Legal Ombudsman may be contacted by writing, telephoning or emailing: The Legal Ombudsman, PO Box 6804, Wolverhampton, WV1 9WG or 0300 555 0333 or cmc@legalombudsman.org.uk. If the Company receives a Complaint: when the act or omission took place before 5th October 2010 or when the complainant should reasonably have known there was cause for complaint after six years from the act or omission; or three years from when the complainant should reasonably have known there was cause for complaint, the Company reserves the right to refuse to consider the Complaint and if necessary to contest the jurisdiction of the Legal Ombudsman and the Financial Conduct Authority in relation to the Complaint.